I uninstalled my original software, downloaded the new software on the site, and followed the steps to install it.įor some reason, it kept the old serial number, which stayed no matter how many times I restarted the computer or reinstalled the new software. I went here: Activation or connection error when starting CS3 or Acrobat 8 and received my new serial number. ![]() Recently, I needed a new serial number because the product no longer has a means of authenticating the original serial number.
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